Program Support Assistant (OA)
This position will be central in assisting BH&S programs with accreditation efforts, to include, but not limited to, Joint Commission (JC) and Certification and Accreditation of Rehabilitation Facilities (CARF). Duties include but not limited to the follow:
Provides the full range of administrative support services for SPC Collect, compile, research, track and report program data for use in program development, reporting to leadership, and reporting to accrediting bodies. Function as the main point of contact for the SPC program and staff for other departments, facility leadership, Veterans, their family, and other stakeholders. Assist Coordinator and case management staff in preparing for, organizing and conducting Outreach Events designed to increase access to VA services to those at-risk Veterans. Perform the full range of clerical duties, to include telephone coverage, use of word processing, report preparation, spreadsheet and presentation software, use of Vista and CPRS; and would provide this same coverage to other administrative support positions throughout the BH&S care line. Gather data for facility, VISN, VACO and NEPEC reports, utilizing various data collection systems. Creates PowerPoint presentations and other educational materials related to BH&S program areas. Collect, compile and/or track statistical information in support of program operations, and accesses status and outcomes in relation to established performance measures, goals and objectives. Receive and process documents and reports in accordance with established procedures. Use software applications to draw information from a wide variety of sources in order to prepare reports. Assist in the planning, review, and reporting of data/statistical results of program studies. Provides data/reports related to the administrative, clinical, and technical aspects of the programs to the V ISN 4 Network Office, Central Office, or other facility leadership needing this data. Manage the patient flow through these programs, with a goal of high census and compliance of performance measures at all times. Manage all clinic stop/encounter/report paperwork related to these programs, as well as keeping all policies/procedures/operation manuals to meet Joint Commission and other VHA Quality Assurance standards. Utilize statistical data to compile monthly workload reports for all program staff. Provide a point of contact for patients, medical center staff, Veteran's Integrated Service Network (VISN) staff, community agencies and various others who contact these BH&S programs. Preparation and timely filing of the PCT demographic reports to NEPEC. Data tracking and follow up for appointment utilization. Assembly of PTSD Assessment Clinic intake packets and filing of patient assessment products (checklists, inventories, etc.). Create purchase requests and equipment requests in support of BH&S program areas. Coordinates meetings, conference calls and scheduled leave, as well as prepare travel papers and schedule conferences for program staff. Prepares commitment paperwork for all levels of involuntary commitment. Communicates several times a week with the offices of both the County Courts and Mental Health agencies in both Lebanon and Lancaster counties to coordinate commitment hearings and transfers to differing levels of mental health commitment. Prepare court documentation and validates completion of commitment forms as required. Secure witnesses for court hearings. Work Schedule:
Monday-Friday, 8:
00am - 4:
30pm Telework:
Not available Position Description/PD#:
Program Support Assistant (OA)/PD049800 Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Performing clerical and assistant tasks in support of a program; reviewing documentation and verifying document authenticity; demonstrated skill with computer software; paying close attention to detail and providing customer service. Additional experience could include composing letters, enter and/or extracting data from databases, and using outlook and word processing software; receiving emails/telephone calls concerning such items as scheduling, data reporting, and referrals; and/or making reservations for meetings. You will be rated on the following Competencies for this position:
Attention to DetailClericalCustomer ServiceDatabase Management SystemsDecision Making Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is basically sedentary but may require some standing, walking, bending and reaching in order to secure, carry and file records and correspondence and to photocopy material. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provides the full range of administrative support services for SPC Collect, compile, research, track and report program data for use in program development, reporting to leadership, and reporting to accrediting bodies. Function as the main point of contact for the SPC program and staff for other departments, facility leadership, Veterans, their family, and other stakeholders. Assist Coordinator and case management staff in preparing for, organizing and conducting Outreach Events designed to increase access to VA services to those at-risk Veterans. Perform the full range of clerical duties, to include telephone coverage, use of word processing, report preparation, spreadsheet and presentation software, use of Vista and CPRS; and would provide this same coverage to other administrative support positions throughout the BH&S care line. Gather data for facility, VISN, VACO and NEPEC reports, utilizing various data collection systems. Creates PowerPoint presentations and other educational materials related to BH&S program areas. Collect, compile and/or track statistical information in support of program operations, and accesses status and outcomes in relation to established performance measures, goals and objectives. Receive and process documents and reports in accordance with established procedures. Use software applications to draw information from a wide variety of sources in order to prepare reports. Assist in the planning, review, and reporting of data/statistical results of program studies. Provides data/reports related to the administrative, clinical, and technical aspects of the programs to the V ISN 4 Network Office, Central Office, or other facility leadership needing this data. Manage the patient flow through these programs, with a goal of high census and compliance of performance measures at all times. Manage all clinic stop/encounter/report paperwork related to these programs, as well as keeping all policies/procedures/operation manuals to meet Joint Commission and other VHA Quality Assurance standards. Utilize statistical data to compile monthly workload reports for all program staff. Provide a point of contact for patients, medical center staff, Veteran's Integrated Service Network (VISN) staff, community agencies and various others who contact these BH&S programs. Preparation and timely filing of the PCT demographic reports to NEPEC. Data tracking and follow up for appointment utilization. Assembly of PTSD Assessment Clinic intake packets and filing of patient assessment products (checklists, inventories, etc.). Create purchase requests and equipment requests in support of BH&S program areas. Coordinates meetings, conference calls and scheduled leave, as well as prepare travel papers and schedule conferences for program staff. Prepares commitment paperwork for all levels of involuntary commitment. Communicates several times a week with the offices of both the County Courts and Mental Health agencies in both Lebanon and Lancaster counties to coordinate commitment hearings and transfers to differing levels of mental health commitment. Prepare court documentation and validates completion of commitment forms as required. Secure witnesses for court hearings. Work Schedule:
Monday-Friday, 8:
00am - 4:
30pm Telework:
Not available Position Description/PD#:
Program Support Assistant (OA)/PD049800 Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Performing clerical and assistant tasks in support of a program; reviewing documentation and verifying document authenticity; demonstrated skill with computer software; paying close attention to detail and providing customer service. Additional experience could include composing letters, enter and/or extracting data from databases, and using outlook and word processing software; receiving emails/telephone calls concerning such items as scheduling, data reporting, and referrals; and/or making reservations for meetings. You will be rated on the following Competencies for this position:
Attention to DetailClericalCustomer ServiceDatabase Management SystemsDecision Making Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is basically sedentary but may require some standing, walking, bending and reaching in order to secure, carry and file records and correspondence and to photocopy material. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$39,341 to $51,144 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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